No New Taxes

1 votedvote

 

On Thu, Oct 6, 2011 at 2:01 PM, E-file Registration & Support <XX@dor.wa.gov> wrote:

> Dear Mr. XXXX:
>
> We have completed your request.  Your email address has been removed from the account in question.  Unless the person who added your email address to our system does this a second time, you will no longer receive these messages from the Department of Revenue.
>
> I hope you have a good day.  Sincerely,
>
>
> XX XX
> Excise Tax Examiner
(360) XXX-XXX
>
>
> —–Original Message—–
> From: XXXX [mailto:XXXX@gmail.com]
> Sent: Thursday, October 06, 2011 1:54 PM
> To: E-file Registration & Support
> Subject: Re: Welcome to Online Services at the Department of Revenue
>
> You have the wrong email address because I am not a resident of
> Washington and I did not sign up for your service. Some idiot provided
> my email address instead of their own.
>
> So please remove this email address from your records.
>
> XXXX
>
>
>
> On Thu, Oct 6, 2011 at 1:48 PM, E-file Registration & Support <XX@dor.wa.gov> wrote:
>> Dear Mr. XXXX:
>>
>> Please provide your correct email address.  Once it is received, we will
>> update our records.
>>
>> If you’d like, you can update your email address in our system by
>> logging on to “My Account,” at dor.wa.gov.  Once there, click on the My
>> logon profile” tab on the left.  Choose the “Update profile” option from
>> the drop-down menu.  You will be able to update your email address on
>> the next screen.
>>
>> To update your email address in our listserv service database, for
>> receiving due date reminders, click on the “Email and notices” tab on
>> the left side of My Account.  Choose the “Email notifications
>> (listserv)” option from the drop-down menu.  You will be able to update
>> your email address on the new screen.
>>
>> If you need further assistance, please call us at 1-877-XXX-XXXX.
>>
>> Thank you,
>> E-File Registration & Support
>>
>>
>> —–Original Message—–
>> From: XXXX XXXX [mailto:XXXX@gmail.com]
>> Sent: Thursday, October 06, 2011 12:53 PM
>> To: E-file Registration & Support
>> Subject: Re: Welcome to Online Services at the Department of Revenue
>>
>> wrong email address.
>>
>> XXXX XXXX
>>
>>
>>
>> On Thu, Oct 6, 2011 at 12:47 PM,  <XX@dor.wa.gov> wrote:
>>> Thank you for registering for the Washington State Department of
>> Revenue’s
>>> My Account.
>>>
>>> Simply logon from our web site, http://dor.wa.gov, to access:
>>>
>>> E-file – to file and pay your taxes electronically.
>>>
>>> Secure Messaging – to correspond via secure e-mail with Department
>> staff.
>>>
>>> BillPay – to pay back taxes online.
>>>
>>> UseTax – to pay tax owed on purchases made without paying sales tax.

 

This is actually a great example of a knowlegable and effective customer support representative… cheers to Mr. XX.

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  • Total Vote Count

    7